What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal:
50% deposit in advance, 50% balance before shipment.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
Can Protom make design drawings for me?
We do not provide design services. You are responsible for submitting 2D and 3D CAD drawings, and we can then provide a Design for Manufacturing review upon receiving your order.
What type of design files does Protom accept for quoting?
In order to provide an accurate and timely quote, we only accept 3D CAD files in STL, STEP or IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation. Informal communication via SMS, Skype, email, etc., will not be considered as admissible for manufacturing purposes.
How do I know my design will be kept confidential?
We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
How quickly can I get my parts?
Quality parts can be made in as little as one weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer.
As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.